Field Service Engineer – global health and safety leader

Posted 24 November 2021

The Client

Our client is a global leader focused on improving the health and safety of people and their environment. With extensive capabilities in emerging markets, they drive innovation to unlock insights that make an impact on human health and wellbeing.

The Opportunity

Our client is seeking a new Field Service Engineer to support their Victorian customers across their Applied Markets Sector.

The Ideal Candidate

  • Support of their laboratory customers including technical troubleshooting and repairs on instrumentation in customer labs across sectors including environmental, industrial, food & beverage, pharmaceuticals, hospitals, academic centres, and universities.
  • Assess and prepare sites and carry out installations and validation of instrumentation.
  • Organize and perform service activities for preventive maintenance and troubleshooting of instrumentation at customer sites.
  • Work closely with the Customer Services team and Sales team to provide a high standard of customer excellence and promote instrument and consumables sales.
  • Cultivate and develop positive working relationships with customers, system users and company personnel

Position Requirements

  • Tertiary qualifications in Electronic, Analytical Chemistry or Biomedical Engineering equivalent experience.
  • Experience as a field service engineer or similar technical field including analytical sciences, life sciences, chemistry, pharmaceuticals.
  • Experience with operating, troubleshooting, and servicing analytical chemistry instruments including ICP-MS, ICP-OES, AAS, GC, LC, IR are preferred.
  • Commitment to providing exceptional customer service.
  • Aptitude to learn new systems and retain technical information, including applications knowledge
  • Aptitude for logical troubleshooting essential.
  • High level of computer literacy.
  • Exceptional level of self-motivation and time management
  • A well-developed technical approach with a desire to learn new technologies.
  • Outstanding communication and interpersonal skills.
  • A willingness and ability to engage customers at all levels.
  • You must be fully vaccinated against Covid-19 and provide evidence of vaccination status in order to be considered eligible for this position.

Our Offer

You will enjoy autonomy and a very flexible environment with the ability to work from home. Our client is moving to a brand-new building, with a new state of the art workshop, ensuring you have the flexibility to work in the office as required. In return for your commitment, our client offers genuine development opportunities and full support.

If you are interested in joining our client in this exciting new challenge, please call Marilyn Jones on 1300 0 MEXEC for a confidential discussion and/or email your résumé with your cover letter to


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